Buying Club Coordinator
New Member Coordinator
Communications Coordinator
Computer Services / Bookkeeper
Treasurer / Bookkeeper
Distribution Coordinator
Distribution Crew
Claims Coordinator

Buying Club Coordinator

• Primary contact person with distributor; communicates information from distributor to all members
• Telephone contact/telephone tree coordinator in case of bad weather, emergencies, etc
• Receives phone calls from prospective members
• Schedules and facilitates meetings
• Ensures that the co-op has written down its membership policies, job descriptions, etc
• Stays informed of policies and procedures; keeps members informed
• May also be Job Coordinator; works with members on all job-related issues

New Member Coordinator

• Maintains membership handbook, orients new members to co-op's policies and procedures
• Explains ordering procedures
• Does introductory job training
• Works with the Communications Coordinator to recruit new members

Communications Coordinator

• Produces newsletter, schedules, and all member communications
• Keeps members up to date on co-op concerns, ideas, issues and changes
• Communicates with local organizations and media on topics of interest to members
• Works with New Member Coordinator on ways to recruit new members (press releases, posters, etc)

• Enters members' orders into the computer, using FoodLink
• Collects payment from members and credits member's accounts
• Places grocery order via FoodLink, fax or email
• Adjusts final prices on member orders to agree with truck invoice
• Produces reports for distribution crew
• Produces member invoices
• Balances paperwork
• Keeps original truck invoices and other paperwork on file as needed
• Keeps membership records up to date
• Works with Treasurer to produce yearly financial statement for members

Treasurer / Bookkeeper

• Keeps financial records accessible to all members
• Collects checks from Computer Services person
• Deposits checks and pays all bills
• Records all expenses and keeps member financial records

Distribution Coordinator

• Meets truck, supervises unloading truck; does piece count
• Reviews paperwork for credits and debits with driver, signs for the delivery, and pays the driver
• Handles bottle/can returns for deposit
• Trains distribution crew; troubleshooter, may also be Claims Coordinator

Distribution Crew

• Some members specialize in repack distribution
• Distributes the product into each member's order
• Checks each member's product against their order or invoice printout
• Makes written notes of items missing, out-of-stock or damaged on the order
• Packages each member's order for easy pick-up

Claims Coordinator

• Keeps a copy of truck invoices and cover sheets
• Reports problems to Claims Department within 5 business days
• Receives calls from members on problems and reports to Claims
• Coordinates driver pick-ups of returned product, can/bottle returns, etc. with Distribution Coordinator