When buying from a distributor, it is not uncommon to experience problems with your order, such as a wrong item shipped, spoiled or damaged product. We are happy to issue you a credit in these situations.

Problems with refrigerated or frozen product must be handled with the driver at the time of delivery. We do not accept returns on frozen or refrigerated products after the driver has left the site. While unloading your order, be sure to check all frozen and refrigerated items for damage, mispicks or other problems.

Problems with other items on your order your order should be called in to the warehouse within 5 business days after delivery. These credits will be applied to your next delivery.

Appoint ONE person from your group to request ALL the credits for the group

This avoids errors, duplications, delays, and other confusion. The person in charge of credits should have the invoice and the cover sheet at hand.  If you are phoning in credits, the person in charge must be reachable by phone during business hours.

Appropriate credit categories are:

• Item is billed for on invoice, but not received
• Damaged or defective product
• Spoiled or infested product
• Out of date product (see Promise Dates chart)
• Wrong item shipped ("Mispick" -- the 'right' item is on the invoice)

How to Request A Credit

There are 4 options for requesting credits.  For accurate and timely processing of your credits please follow these guidelines.

1. Use the online claims form

2. Fax your request to 603-256-8540, using the Claims Form. (To get the form, call 800-451-2525, select option 3, then option 5 and leave your fax number; we will fax you the form.)

3. Email your request to: erclaims@unfi.com. When emailing, be sure to include your customer name and number, the invoice number, the product number and description, the quantity and the reason for credit.  When reporting a mispick you must include a detailed description of the item you received in place of the item you were billed for (include brand, size and product description).

4. You may also call and speak to a claims representative, 8 am to 4:30 pm Mon-Fri. Call 800-451-2525, select option 3, then option 5.  When calling, please leave ONLY your name, daytime phone number where you can be reached, your customer name and customer number.  A Claims Representative will return your call.  Please do not leave details of your request on voice mail.

As a distributor, we can not offer the following services:

• We do not issue refund checks.
• We do not back order out-of-stock products; please re-order next time.
• We do not UPS correct product to replace product sent in error.
• We do not issue credits for amounts of less than $1.00.