Look
here for answers to common problems and questions.
QUESTIONS ERROR
MESSAGES INFORMATION KNOWN
BUGS
QUESTIONS
ERROR
MESSAGES
INFORMATION
KNOWN BUGS
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QUESTIONS
Why am I unable to download/import my pricelist?
You can download the pricelist two ways: FTP or
email.
Using
FTP
· Always make sure that you are on-line before
you begin!
· The successful download of the pricelist using
FTP is dependent on accurate entries in both the
FTP settings screen (in Add/Update Distributor)
and the Communications Settings (in System Setup).
First double check that your settings are correct
using the settings sheet that was either emailed
to you, or came with your FoodLink CD.
· Make sure you are running version 6.0 of
FoodLink
· If you need help with these settings please
email us at
bctech@unfi.com, or call us in the New
Hampshire office, 800-451-4520, ext. 42345,
between the hours of 8 AM EST and 4 PM EST.
If you have a firewall installed on your computer
you may need to change your firewall settings in
order to download the pricelist.
If you have an FTP problem which you are unable to
resolve, please email us at
bctech@unfi.com, or call us in the New
Hampshire office, 800-451-4520, ext. 42345,
between the hours of 8 AM EST and 4 PM EST.
Using email
To import an emailed pricelist:
· First - save the attached file, newlist.exe,
to your c:\foodlink folder.
· In Windows Explorer - double click on
newlist.exe so it unzips.
· Then go back to FoodLink.
· Click on Products / Import Pricelist
/From Distributor.
· Step 1 - for the pricelist name, enter
the word: monthly
· Step 2 - skip this step
· Step 3 - click on the Import button.
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Why doesn't my Foodlink email work?
. Confirm
that the FoodLink system setup reflects correct
server and email address information.
· Select Setup, from coordinator main menu
· Select System Setup
· Email server name
· Enter SMTP server name obtained from
your Internet Service Provider,
· i.e.: mail.sover.net
AOL, CompuServe, Yahoo, Hotmail, and MSN users
have trouble getting this information (or it doesn’t
exist).
· Try typing: aol.com, yahoo.com, etc or
try mail.sover.net as the Email Server Name.
· MSN users try: smtp.email.msn.com.
If you are unable to get an SMTP name that allows
FoodLink to send email, you can send the file
as an attachment.
1. Do all the steps up to the email window that
says, "Be sure you are connected to the internet
before sending."
2. It will display the name of the attached file
– copy down the name of the file –
it will be in your FoodLink folder on the c: drive.
3. Open your regular email program.
4. Create a message to send to the desired recipient(s).
If you’re sending your order to the warehouse,
the order file is named #####.ord where #####
equals your group's account number. Send orders
to: bcorders@unfi.com.
5. Attach the file from step #2.
6. Send
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Why can't I
FTP my order?
1. Make sure you are on-line first.
2. If you get a message such as "connect
error.
The address was not recognized as a valid IP..."
you can try to change your setups as follows:
-Setup Menu/ Add/Update Distributors/ Choose NE/
click on Distributor FTP settings/
-This could also indicate a site busy –
try again later.
3. If you are still unable to FTP the order, you
should send it via email to bcorders@unfi.com.
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Why don't my member invoices start at
the top when I print?
Check your invoice message. If you did not use
the ENTER key to start a new line, the line-wrap
confuses the top-of-page function when the invoices
print.
· To fix this, make sure you press ENTER
at the end of each line of the message.
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Why don't all of my split items show on
my Splits Only Distribution List?
‘Print Splits Only’ Distribution Report
will only print items that have the split box
checked.
If a product is shared by typing in a decimal
for the quantity it will not appear on the Distribution
Report of Splits.
· See Distribution Report in FoodLink Help
for further information.
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Why does my PC freeze when exiting FoodLink?
This problem is usually caused by a conflict with
something called Point 32 in your Windows Operating
system.
· You can exit the program by pressing
CTRL ALT DEL and ending the task.
· You will need to do these steps each
time you exit the program. It is not harmful to
exit the program this way.
· You can also try exiting the program
by clicking on File and then the letter X to exit.
· Point 32 is needed in your system if
you are running something called an Intellemouse.
· If you determine that you don't need
point 32, you can delete it and the conflict will
go away.
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I’ve
used the wrong pricelist to enter members’
orders. What do I do?
Pricing and sales discounts can be corrected by
importing correct pricelist from distributor.
Then do the following steps:
· Select Ordering, from coordinator main
menu
· Select Send/Edit Group Order
· Press Re-Price Group Order
· Press OK to continue
· See Send/Edit Group Order and Importing
Pricelist from Distributor more information.
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Why don't my Foodlink pricelist and catalogue
prices match?
Please verify that you have imported the current
pricelist file.
1. Coordinator Mode/Setup/Products/View Search
Pricelist.
2. Check the date range at the top of the
pricelist in the top row, Description column.
Your order is priced on the DAY YOUR TRUCK LEAVES
THE WAREHOUSE. Prices are not guaranteed and
rapidly changing market conditions may result in
occasional price changes.
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How
do I deal with the items being billed to Surplus
Member 9999?
Items are billed to Member 9999 for one of the
following reasons:
· 1. Items ordered for Surplus member 9999
as a way to order for your group's "surplus
table".
-Ordering extras of a split case to Member 9999
is a great way to try products out without buying
an entire case.
· 2. Add-ons called in after the order
is sent (but not added into FoodLink).
· 3. Items whose number has changed.
Member
9999 products can be invoiced to another member
in the group.
· Use the Adjust Invoiced Quantities screen
to "Find" all the items belonging to
9999.
· You can then change the Member IDs to
the persons who actually bought the items.
· You can also add additional lines to
the screen for items bought by more than one person.
To
delete an item in the Adjust Invoiced Quantities
screen:
1. Select the item by clicking the box to the
left of the Member ID.
2. Press the Delete key on your keyboard.
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Why does my entire group order go to Surplus
Member 9999?
The entire order would go to member 9999 for one of
the following reasons:
1. The group order is not on the computer that is
doing the invoicing. Make sure that the order
information is present.
2. The previous order's electronic invoice was
downloaded. Please ensure that the currents
order's invoice is available (check the date on
invoice when importing).
3. Step 4 in the Invoice Processing was not
done.
Corrective action: Undo the Invoicing (Invoicing
Accounting/Distributor Invoicing/Select Distributor
ID/Undo Invoicing). Delete
the order for member 9999 (Ordering/Member Order
Edit/Select Member 9999/Delete Order). Redo the
Distributor
Invoicing (Download and Import). Make Member
Invoices.
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Why was a member billed for an unfilled case item that
they didn't receive?
Before you send your order to the warehouse, a
warning appears if you have unfilled case items.
These should be dealt with either by deleting
the partial case or by filling the case.
If you do nothing, the item is carried through
to the member invoice where the member is billed
for zero received.
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Why are items coming up as "Product Not Found" on
orders?
Items in the catalog now have a
code next to the description, to indicate which warehouse
they are stocked at. Check that the items you
want are stocked at the warehouse you order from.
"Product not
found" items will be sent
to the warehouse. If the item is stocked
in your warehouse, you can just include it on
the order with a note in the comments asking your
sales rep to confirm availability.
If the item is being split, be
especially careful, because FoodLink doesn't know
how many are in the case - so it orders it as
cases instead of pieces.
If the item is a valid item, you
can choose to add the product to the pricelist
in Products/ Add/Update Products.
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Why don't I see product description and pricing
when I enter my order?
There appears to be a compatibility issue with
Foodlink and Windows XP Media Center. Our
programmers are working to resolve it. In the
meantime, try running Foodlink on an older
computer.
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ERROR
MESSAGES
"Not
a Valid IP address" error message
Try one or all of the following:
1. Make sure you are on-line.
2. Check the spelling of the site name for typos.
3. Try it again at a less busy time of day.
4. For DSL, check your Internet Options in the
Control Panel.
5. Check to see if you have a Firewall preventing
you from connecting.
6. Make sure you have the correct ftp site name.
7. If you’re using Microsoft Windows XP with
Service Pack 2, you may need to change the
FTP site name to:
12.178.78.230
(Foodlink/Set
Up/Add Update Distributors/Distributor FTP
Settings).
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"Not
a Valid WIN 32 Application" error message
This is generally caused if you mistakenly saved
an emailed pricelist file to the Desktop FoodLink
icon rather than to the FoodLink Folder in the
C: drive.
Resolution
is listed in steps below:
. Back Up Foodlink
· Re-install FoodLink
· Restore FoodLink Tables from backup disk.
· Select Utilities and Restore All FoodLink
Tables.
This will restore member, setup and order Information
that was backed up to disk.
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"No
Valid Pricelists Are Available" error message
On the Import Pricelist/ From Distributor Screen,
FoodLink uses the information you have entered to
determine the name of the pricelist to find.
1. Check that you have entered NE for the
distributor code.
2. Check that you have entered the delivery date.
3. Check that you have entered the correct
Distributor Location code in the Setup/ Add/Update
Distributors Screen.
4. Check that you have a slash / in front of the
“Download Pricelist From” field in Add/Update
Distributors/Distributor FTP Settings.
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"Foodlink
pricelist failed to uncompress" error message
You may have a
corrupt or missing lha file (compression engine).
Please contact Foodlink Technical Support for
further instructions.
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"Invalid Use of Null. Error
Code 094" error message
You have forgotten to enter your delivery date in
the Delivery Date field. Please enter the
delivery date and attempt to download pricelist.
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INFORMATIONAL
Can
I use FoodLink on a Mac?
The new iMac G5 with the Intel processor is capable
of running Windows XP (and Foodlink) on a partitioned hard drive.
Older Mac machines can run Foodlink using PC emulation software
such as Virtual PC.
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Am
I the Coordinator or Member?
· Coordinator = Person(s) responsible for
collating group order, sending to distributor,
printing invoices and labels.
· Member = Person entering individual order
which is emailed to coordinator for group compilation.
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What
does the Compact FoodLink icon do?
FoodLink utilizes the database program Microsoft
Access.
· In order to ensure data integrity and
prevent database corruption, FoodLink needs to
be compacted/repaired after exit.
· This procedure takes only a few seconds
to complete and is accomplished by double clicking
the Compact FoodLink icon.
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What
is the SR Distributor?
SR is the built-in Surplus Distributor and is
an optional feature of FoodLink.
· Surplus is utilized for managing items
bought and carried over from a previous cycle.
· Unfilled cases that you wish to fill
by ordering for a Surplus table, get ordered for
member 9999.
· When you do "Surplus Invoicing",
any items that do not get bought at breakdown,
get moved out of the 9999 invoice, and a SR (surplus)
item number is created for that item. i.e., the
item NE #12345, gets changed to SR item #12345.
· The next order cycle, you can have members
order SR 12345, instead of NE 12345 for that item.
When you do "Surplus Invoicing" it will
put those SR items that were ordered on to the
members' invoices.
· You can also create new surplus items
by going directly to Add/ update Surplus and adding
new records. i.e. the coop buys 60# tins of honey
and bottles them up into 20/ 3# juice jars - you
would create a new item number (such as SR 1)
, and enter this as a new item. Your members would
order it directly as SR 1.
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What
is an .LZH file?
An LZH file is a compressed (zipped) file format
which is used by FoodLink in the transfer of large
data files.
· This file type is unzipped by FoodLink,
and is not designed to be opened or viewed outside
of the program.
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What
does FTP mean?
FTP stands for File Transfer Protocol.
· It is a restricted access web page used
to send and retrieve files. · This is the
quickest and most reliable way of sending data
files using the Internet and is superior to email
for this reason.
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What
kind of labels does FoodLink use?
Avery Laser Address Labels #5260, or a generic
equivalent.
Ignore the error messages regarding margins, etc
when printing the labels.
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How
do I select a check box, like the one for Splits?
Check boxes can be selected by using the mouse
or the spacebar on your keyboard.
· This is especially useful during the
order entry screens when you are doing mostly
data entry and wish to stay on the keyboard.
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What is product number 683094?
It is the fuel surcharge (also known as the Shipping
and Handling fee). You should delete it in
your Adjust Invoice Quantity Screen
(Invoicing/Accounting) prior to making your Member
Invoices.
If you wish to permanently share the fee among those
who have ordered, enter the fee into Shipping and
Handling field (Foodlink/Setup/Add Update
Distributors/Distributor Shipping and Handling).
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BUGS
Pick
Sheets: Some out of stock items are showing up.
Pick sheets that are printed from INVOICED quantities
are occasionally listing some of the out of stock
items. They should not be listed any of the out
of stocks. Pick sheets printed from Ordered quantities
are not affected by this problem.
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Member
Order Edit Screen Totals- Totals display as "ctr_001",
etc.
FoodLink has the correct totals internally, it’s
the display that is in error.
To display the correct totals, make a change to
an item on the screen and the correct totals will
appear. The printout of the order, will also display
the correct totals.
NOTE: This bug was fixed in version 5.0.
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Member
ID field: entering characters other than numbers
and letters causes problems when printing invoices.
Make
sure that your Member ID’s contain only
numbers and letters. The program will allow you
to use other characters, but gets tripped up when
you attempt to print invoices.
When
your order cycle is completed, you will need to
delete the member with the invalid ID and re-enter
them with a different ID.
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Preliminary
Order Report does not include "product not
found" items.
These items will appear on your Final Order Report.
You can also identify them on the Send/Edit Group
Order screen.
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Reprice
group order button deleted split flags on some
items
(Send/Edit
Group Order Screen)
Items that are listed as "Product Not Found"
on orders that are imported into FoodLink lose
their Split Flag if the group order is repriced.
To prevent this from happening, the coordinator
should always try to use the appropriate pricelist
BEFORE importing member orders.
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